Copyright, Photo Removal and Corrections

1.Where to send a request

Email support@halallo.com with the link to the restaurant, review, Spot, photo or profile (in the app: Share → Copy link), what you want us to do, and why. Copyright notices can also be sent by post to [COMPANY LEGAL NAME], [REGISTERED ADDRESS], attention: copyright agent ([DMCA DESIGNATED AGENT]).

We aim to acknowledge requests within 2 business days and to act on clear requests within 7 days.

2.Copyright

If you believe content on HalallO infringes your copyright, send a notice that includes:

1. your physical or electronic signature;
2. a description of the copyrighted work;
3. the exact location of the material on HalallO (a link);
4. your name, address, phone number and email;
5. a statement that you have a good-faith belief that the use is not authorised by the owner, its agent or the law; and
6. a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner.

We remove or disable access to material that is the subject of a valid notice and tell the person who posted it. They may send a counter-notice (with their signature, the removed material’s location, a statement under penalty of perjury that it was removed by mistake, and consent to the jurisdiction of the courts); we may then restore it after 10 to 14 business days unless you tell us you have started legal action. We close the accounts of repeat infringers.

3.Photos of you or your restaurant

• You appear in a photo and didn’t agree to it: send us the link. We remove photos that show an identifiable person without consent.
• Restaurant owners: you manage the photos on your listing from the dashboard. For photos posted by diners (for example in reviews), report them in the app or email us; we remove photos that break the Content and Conduct Policy, but not photos just because they are unflattering.
• Photos you uploaded: delete them in the app, or ask us to remove photos you uploaded to a listing you no longer manage.

4.Correcting restaurant information

• Hours, phone, website, menu, photos: the verified owner can change these directly. If you are the owner, claim your restaurant.
• Name, address, map position, closed permanently: report it in the app or email us. A new address can mean a different kitchen, so we check these.
• Halal information: this isn’t removed on request. It is corrected through evidence; see How Halal Information Works.
• Reviews: we don’t remove reviews because a business disagrees with them. We remove reviews that break the rules (for example fake or conflicted reviews) after a review.

5.Your personal information

To access, correct or delete your personal information, see the Privacy Policy (diners) or the Business Privacy Notice (restaurants), or email [DPO / PRIVACY CONTACT].

6.Misuse of this process

Knowingly false notices may make you liable for damages. We may ignore requests that are abusive, repeated without new information, or made to hide honest reviews or evidence.